FAQ - FREQUENTLY ASKED QUESTIONS
Email us directly if you need clarification or think of any other questions we should add to the FAQ: Info@CreationAudioLabs.com
What is your Return Policy?
We allow you to use your product for up to two weeks once you receive your purchase. If you are not completely satisfied, you may return it for a full refund or credit of the product purchase price. Here is the fine print, RETURNS
What is your Warranty Policy?
Here is our standard WARRANTY
Do you ship around the world?
Check here for DEALERS in your area. They should have what you are looking for in-stock. If not, they would be able to order it for you and save money on bulk shipping. Prices in your area may be different because they reflect import, taxes, duty, shipping and other costs required by your country.
If there are no dealers in your area, or the dealer is not able to satisfy you, please feel free to CONTACT us. We are happy to serve you directly.
Please encourage your favorite local dealers to contact us about carrying Creation Audio Labs products.
I live in another country, will that affect my warranty?
No. We will service all our products regardless of where you live. You just need to send the product in if you ever need service – warranty or not… You should email us at Info@CreationAudioLabs.com or call us in Nashville at 615-884-7520 to make arrangements.
Are you open on the weekends?
Not officially. The normal hours are Monday - Friday, 9am - 5pm CST. Weekends are by appointment only. Our webstore is 24/7.
I’m going to be in the Nashville area… can I stop in and demo your stuff?
Why do I need a Redeemer?
It takes a fairly technical discussion about electrical impedances and how signal connections are affected by them. The short answer is the Redeemer preserves your guitar’s sound no matter what you plug into; you can even plug directly into a PA or recording equipment without a direct box. For the technical answer, we’ll try to keep it simple, here goes:
Everything you ever wanted to know about the Redeemer.
Is the Redeemer compatible with my particular guitar or bass?
Because the Redeemer is simply placed after the guitar's circuit and before its output jack, it really doesn't matter what kind of pick-ups, EQs, preamps etc... happen to be installed. Usually, it's just a matter of taking the two wires off your old output jack and connecting them to the Redeemer. We have dozens of diagrams for the more esoteric instruments. If you have any questions, contact us and we'll find the answer.
Does the Redeemer do anything to help EMG active pickups?
Any active pickup has to have a high enough output impedance to allow them to be blended together (typically 2K). And, if you roll back on your volume pot the pot's impedance will act to "un-buffer" the active pick-ups – so putting a Redeemer on the output jack as a final overall buffer is going to help… the difference between passive and active pickup impedances is about 6 to 1… So it does help on guitars with active pick-up, but you hear a bigger difference with passive pick-ups.
Can the Redeemer share a battery with my guitar's preamp or active pick-ups?
Usually, it's just a matter of splicing the battery wires with the Redeemer. We have wiring diagrams available. If you have any questions, contact us and we'll find the answer.
I just realized that since I play wirelessly, would the Redeemer in my guitar be redundant or even detrimental to the signal? I read that the wireless acts as a signal buffer.
It would not be detrimental. Technically, it could be redundant to have two buffers in a row, but in this situation the Redeemer still improves the signal… we've had many people, who switch between wireless and cords, tell us that the Redeemer made their wireless sound better. Because the Redeemer is the better buffer, and you go through it first, it dominates the specs. (Depending on the quality of the wireless the improvement may be subtle or dramatic)… The first buffer is the one that matters, so it needs to be the best… Also, having the Redeemer installed gives you a back-up plan to use a cable if the wireless ever goes out…
I basically want the clean boost of the MK.4.23. Is the clean section of the Holy Fire identical to the MK.4.23? If so, I’m tempted to get that, as it’s obviously more versatile.
The Holy Fire boost section is 12dB while the MK.4.23 is 24dB. Most people say they only really need 6 to 12dB so in most cases the Holy Fire has plenty of gain. The Holy Fire is based on an analog computer circuit and hardwired to behave like a tube - so if you were to put a boost pedal in front of the Holy Fire it would overdrive just like a tube pre-amp.
The Holy Fire boost is very clean - 0.02% distortion
The MK.4.23's are the cleanest on the planet - 0.0005% distortion
Can I use the MK.4.23 just to boost my leads without affecting my "sound"?
If you just want to make the leads louder, without overdriving the amp harder, in order for that to work, there has to be some head room left in the amp. If part of your sound is an overdriven amp then then you have to put the MK.4.23 in the amplifier's FX loop (after the preamp stage and before the power amp stage). For it to work there has to be some headroom left on the power amp stage... Make sense?
On the other hand, if you are getting your sound from the pedals, and the amp still has a lot of headroom left in the pre amp stage (i.e. the amp is set to be clean), you can put the MK.4.23 last in the pedal chain before the amp and use it there to make the leads louder...
But, if the amp is overdriven, or you put the MK.4.23 before other distortion overdrive pedals, it will overdrive them harder - not necessary louder, unless there was still some headroom left...
By now you are probably getting that the 'key" to boosting leads without changing your sound is you need to have some clean headroom leftover after you get the sound you want. If you are feeding a PA, a MK.4.23 inline with the direct box can work - it won't boost your amp, but it will boost you in the PA...
Can I run Creation Audio Labs effects pedals at 18V for more headroom?
Yes and NO!!! Yes, our pedals can accept 18V without damage - but NOOOO!!! Don't do it... All of our pedals have an internal power boost that takes 9V up to 36V (or more) so they already have the most headroom of any pedals on the planet. If you apply more than 9V, you will not get any more headroom, all you will do is make the pedal run hot and wear out faster...
Are Creation Audio Labs effects pedals true bypass or buffered bypass?
The Holy Fire Classic 48V overdrive distortion effect pedal is true bypass only. The stock Funkulator EQ and the Grizzly Bass overdrive distortion effect pedals are defaulted to buffered bypass. But, these can be made true bypass by special request. Also, the MK.4.23 clean boost effect pedal and Holy Fire 9V Edition are defaulted to true bypass, but can be made buffered bypass by special request. Depending on customer feedback we may decide to make all effects pedals defaulted to buffered bypass. Why? because our Redeemer buffer is the cleanest most pristine buffer circuit on the planet - so really, buffered bypass is technically the best way to go. We only make true bypass available because that's what the market wants...
Does the MW1 Studio Tool include the Redeemer circuit within it?
The Redeemer circuit is optimized to run as long as possible on a 9V battery in a guitar. Because all our other products use stepped up power we have evolved the Redeemer to take advantage of the available power. So all our products do contain a stepped-up version of a circuit based on the Redeemer principles, but you won't find a Redeemer glued on the inside...
Does the MW1 Studio Tool run on both 100V, 120V or 240V power?
Yes, the power supply in the MW1 is universal and can accept 85V up to 260VAC 50Hz or 60Hz. The power inlet is a standard C14 IEC type connection so you can easily switch the cord for any country in the world.
I have the MW1 Studio Tool and I also have a Redeemer in my guitar, is it OK to use them together as the MW1 already has a Redeemer circuit built-in?
The Redeemer inside the guitar will be the dominant of the two, in this scenario the Input-Z attenuator inside the MW1 will be less noticeable. Really, putting the Redeemer in the guitar is the best way to go… the reason it is also in the MW1 is because in a Studio, many guitars will show-up without the Redeemer. If you want the option to use the MW1 input Z attenuator then I would suggest using an “in-out” switch for the Redeemer in your guitar.