Toft ATB modifications

To schedule an appointment for modification of your console, check current prices, or ask any other questions pertaining to our services, please contact us:

• phone: (615) 884-7520 
• email: info@creationaudiolabs.com
• hours: Monday-Friday, 9AM-5PM (CMT)

When you're sending gear in for service, please print out and fill-in this Service Agreement and include it with your shipment.

It is the sole responsiblity of the customer to either deliver or ship their console and/or other items to us for service. Creation Audio Labs, Inc. will assume no liability in the event of loss, damage, or theft to your items while in transit to or from us. 

All courier and freight services are not created equally. That being said, we recommend Craters & Freighters service. They are a freight logistics company specializing in the handling and custom packaging/crating of large items and merchandise.

If you are shipping the item(s) yourself, please consider our Shipping Guidelines when packaging our item(s) so as to avoid damage from accident or mishandling in-transit. 

Insurance

Regardless of which courier service you select, please consider insuring your item(s) during shipments so as to avoid significant loss in the unfortunate event of damage or destruction to your property. If you're unsure of what dollar amount to insure it for, feel free to check with us for recommendations.

Return Shipment & Handling

Following completion of all services and receipt of payment in full, your console will be held by Creation Audio Labs, Inc. until you make arrangements to either pick it up or ship it back to your location. We will hang onto any packaging materials/crates that were used to ship the item(s) to us, and will repackage it so you can ship it back safely. We will practice discretion with regards to re-packing your item(s) with these materials as the they may have begun to break down and are no longer safe to ship them in again, as is the case with most cardboard cartons and boxes that have been used and reused multiple times. 

Construction and Serviceability

The Toft ATB features a modular design with channels situated in "buckets" of eight. Channel strips are mounted on a common face-plate and rear-connector jacks (1/4" TRS & XLRs) for these modules are tied to a common back panel plate. Servicing an individual module can be pricey as extracting one requires partial and sometimes full disseasmbly of the entire bucket of eight. Thus, Creation Audio Labs, Inc. recommends that if you'd like to have your board serviced or modified that you consider having at least 8 channels at a time addressed to save money.

Durability of Components

Creation Audio Labs, Inc.'s proprietary refurbishment and modification process provides extra care and attention to delicate modules and components we work on so as to ensure the continued enjoyment of these units without mishaps down the line. That being said, it should be stated that the rotary potentiometers used in the construction of the Toft ATB have a less-than-resilient design as compared to ones incorporated in other consoles within a similar price-range. They're also what some might consider "poorly" mounted on the PCB modules and have a tendency to either break or be shorn off of the board altogether if hadn't inappropriately. Additionally, PMI Audio Group, the mother-company for Toft, no longer has many parts stocked and available for this board, and, at in some cases, can only provide "used" parts as replacements for certain potentiometers on this board. In recent years, Creation Audio Labs, Inc. has been able to source replacement parts for the Toft, albeit ones that require special installation as components like most pots we find aren't built with a pin-out or pin-spacing compatible with the foot-print this console's modules require. This special installation adds times time and money onto the bill. In an attempt to save you some hair-pulling and help lower your service costs in the future, we typically recommend to all Toft ATB owners they consider purchasing a "parts" board that's either broke or in limited working order so as to use as a source for replacement parts. Consider it an insurance policy in the event you have parts failures down the line and no reliable source for them... unless you have no qualms placing a very costly custom order on several hundred or thousand pots from an overseas manufacturer.